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Now, all I know about installing these CableCARDs is that the Comcast guy plugs them into my TiVo, reads some numbers over the phone to headquarters to activate the cards, and we're good to go. However, even this simple act proves too much.
They are coming back tomorrow to try again. Round 2. If I wasn't off work all week, I'd be pissed off. Let's see what happens tomorrow....