Monday, December 29, 2008

Comcast CableCARD, First Try

I am trying to get CableCARDs installed in my TiVo and Comcast has failed at the first attempt. A CableCARD allows me to receive digital cable without using a cable box. Frankly, I don't have room for another piece of equipment and using the TiVo with CableCARDs lets me free up that space otherwise occupied by a Comcast box.

Now, all I know about installing these CableCARDs is that the Comcast guy plugs them into my TiVo, reads some numbers over the phone to headquarters to activate the cards, and we're good to go. However, even this simple act proves too much.

They are coming back tomorrow to try again. Round 2. If I wasn't off work all week, I'd be pissed off. Let's see what happens tomorrow....

1 comment:

ComcastCares1 said...

I apologize for the trouble.

I work for Comcast and I would like to make sure that this is taken care of for you.

If it is not so much of a trouble, will you please provide the account information so I can look into this?

Thanks in advance for allowing me to assist.

Mark Casem
Comcast Corp.
National Customer Operations